Privacy and cookie statement

This privacy statement was last updated on 22-09-2019 10:24am

Privacy-sensitive data, or personal data, are processed via our website. CVG considers careful handling of personal data of great importance. Personal data are therefore carefully processed and secured by us. In our processing, we comply with the requirements set by privacy legislation.

This includes:

• we clearly state the purposes for which we process personal data. We do so by means of this privacy statement;
• we limit our collection of personal data to only the personal data necessary for legitimate purposes;
• we first seek your explicit consent to process your personal data in cases where your consent is required;
• we take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf;
• we respect your right to provide access to, correct or delete your personal data at your request.

Centrum voor Groepsaccommodaties BV (CVG) is the data controller. In this privacy statement, we explain which personal data we collect and use and for what purpose. We recommend that you read it carefully.

Use of personal data

When using our website, we obtain certain data from you. This may include personal data. We store and use only the personal data that is provided directly by you, in the context of the service you have requested, or which, when provided, it is clear that it is provided to us for processing. We use the following data for the purposes set out in this privacy statement:

• name and address details
• Phone number
• Billing address
• Email address
• Payment details
• Date of birth

Handling reservation, booking or option

When you place a reservation, booking or option with us, we use your personal data to process it. If necessary for proper handling, we may also provide your personal data to third parties. You can read more about this in this privacy statement.

Advertising

In addition to the information on our website, we can also inform you about our new products and services:

• by e-mail
• via social media

Contact form and newsletter

We offer through our website the possibility to ask questions by means of a contact form, in which you will be asked to fill in various data in order to handle your question. The data you send us will be kept as long as is necessary according to the nature of the form or the content of your e-mail for it to be fully answered and processed. We offer a newsletter through which we wish to inform interested parties about our products and/or services. Each newsletter contains a link allowing you to unsubscribe. Your e-mail address will be added to the list of subscribers only with your explicit consent.

Location data
If necessary for the service, we may collect location data (GPS) from you. Your consent to this is requested at the time. This (location) data may also be stored and processed by the provider of e.g. navigation/mapping software, such as Google Maps, but the data may also be used by e.g. Google or Apple themselves. We have no influence on this. We recommend that you read the relevant privacy statements of the relevant provider.

Publish

We do not publish your customer data.

Disclosure to third parties

We may transfer your data to our partners. These partners are involved in the performance of the agreement. Our website includes social media buttons. With these, the operators of these services collect your personal data.

Cookies

Cookies are used on our website. Cookies are also set via third parties engaged by us. When you visit our website for the first time, a notice will be displayed explaining why we use cookies. We interpret your continued use of our website as consent to this use of cookies. You are free to disable cookies via your browser. Please note, however, that our website may then no longer work optimally.

We have made agreements with third-party cookie providers and applications about the use of cookies. Nevertheless, we do not have full control over what the providers of these applications themselves do with the cookies when they read them. For more information about these applications and how they handle cookies, please see the privacy statements of these parties (please note that these may change regularly).

Google Analytics

We use Google Analytics to track how visitors use our website. We have signed a processor agreement with Google to agree on how to handle our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, finally we have the IP addresses anonymised.

Security

We take security measures to limit misuse of and unauthorised access to personal data.

Retention periods

The personal data described above will be kept for as long as necessary to handle your reservation, booking or option, including warranty. Thereafter, we retain data for up to one year for the statistical purposes described. The data is then deleted, unless there is a legal obligation that requires longer retention (such as the seven-year tax retention obligation for payment data).

Third-party websites

This privacy statement does not apply to third-party websites linked to our website through links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We encourage you to read the privacy statements of these websites before using them.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.

Access and change your data

For questions about our privacy policy or enquiries about accessing and changing (or deleting) your personal data, please contact us at any time using the details below. You can also send us a request to view, amend or delete this data. You can also submit a request to request a data export for data we use with your consent, or substantiated indication that you want us to restrict the processing of personal data.

To prevent abuse, we may ask you to identify yourself adequately when doing so. When it comes to accessing personal data linked to a cookie, you should send a copy of the cookie in question. You can find this in the settings of your browser. If the data is not correct, you can ask us to change it or have it deleted.

Personal Data Authority

Of course, we are happy to help you if you have complaints about the processing of your personal data. Under privacy legislation, you also have the right to lodge a complaint with the Personal Data Authority against such processing of personal data. You can contact the Personal Data Authority for this purpose.

Contact details Centre for Group Accommodations

Industrieweg 54
6651 KR Druten
info@groepen.nl
+31 487 59 46 41